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Help during the covid-19 pandemic

To ensure we can help as many of our members as quickly as we can, please check if your query can be answered below before completing a contact form.

You can apply for the COVID-19 early release of your super your myGov account. Applications are assessed by the ATO and are open and are accessible through the super/ATO portal.

Once you've logged in to MyGov, select the Australian Taxation Office from the linked services
options on the page. From there, select the Coronavirus release option.

Please note that our trustee, 'The Trustee for Tidswell Master Superannuation Plan', may be displayed in place of Superestate. Selecting this option will withdraw from your Superestate account.

If while applying for early release you see that your super balance has not yet been reported to the ATO, please login to your Superestate account by clicking here.
Once logged in you can check your balance and enter the amount you would like released into step 3 of the application form, it won't affect your application if the ATO doesn't have an up-to-date balance on record for you (particularly if you've only recently joined Superestate).

Please note that our trustee, 'The Trustee for Tidswell Master Superannuation Plan', may be displayed in place of Superestate. Selecting this option will withdraw from your Superestate account.

The ATO The ATO has advised that it will not generate and deliver approval files to superannuation funds
from Friday 8 th May whilest it reviews its systems in response to the recent fraud activity detected.
Once we receive the approval files, where no further information is required, payments will be processed within 5 business days. We may contact you if the information provided by the ATO for you doesn’t match our records.

To make sure your payment goes through smoothly, please ensure that 'The Trustee for Tidswell Master Superannuation Plan' (Superestate's trustee) is listed as your appointed fund on the approval email from the ATO.

If another fund is listed, you will need to call the ATO on 13 10 20 to ask them to redirect their approval message to Superestate so that we can process your payment.

To access your ATO Held Super, log in to your MyGov account to transfer your balance to another fund like Superestate. Unfortunately, this is not something you can do from a fund's website.

If your super is currently in your Superestate account but your application for early release has been approved by the ATO for a fund other than Superestate, please contact the ATO on 13 10 20 to update them.

They may ask for your member number (which can be found by logging in here and clicking “My Details” from the menu) as well as Superestate’s USI and ABN numbers;

USI: 34 300 938 877 007

ABN: 34 300 938 877

Following this, the ATO will send out a new authorisation that we can act upon and complete your transfer.

To transfer your super between your super accounts, please login to your myGov account and access the ATO portal in your linked services.

From the Super menu at the top of the screen, select 'Manage' then 'Transfer super'.

From this screen you will be able to transfer your super between your existing accounts. New Superestate accounts may take up to 5 business days to appear on your myGov account.

Please note that the ATO is currently experiencing delays in transfer times, please allow up to 3 weeks for your request to be completed.


Before making any decision about consolidation, you should read the relevant PDS and consider your needs, goals, and circumstances, including any insurance or other benefits you may lose.

You can contact us using the details shown or simply complete our contact form, we will reply to your query as soon as possible.

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